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PRIVACY POLICY
Jesmund Care Limited is a private limited company registered in England and Wales under company number 10877826. Our registered office is 29 York Road, Cheam, Sutton, Surrey, England, SM2 6HL.
This privacy notice explains how we collect and use personal information when you visit our website, contact us through the website, make an enquiry, apply for a role, or otherwise communicate with us online. Our website is powered by Wix, which may use cookies and similar technologies that are necessary to provide, secure and operate the website.
In this notice, “Jesmund Care Limited”, “we”, “our” and “us” means Jesmund Care Limited. We are committed to ensuring that your privacy is protected. We comply with the Data Protection Act 2018 and the UK GDPR together with any other relevant data protection and privacy legislation (together “Data Protection Legislation”). We are the data controller for the personal information we collect and use through our website. If you have any questions about this privacy notice or how we use your personal information, you can contact our data protection contact by emailing priya.modha@jesmundcare.co.uk.
What information does Jesmund Care Limited hold and how will we use it?
Information you give Jesmund Care Limited: You may give us information about you by completing enquiry forms on the website or by asking us to contact you about our services. The information you give us may include your name, email address, address/location and phone number. We will retain this information while we are corresponding with you, responding to your enquiry, considering whether we can provide services, or providing services to you or the person you are enquiring about.
General website enquiries are usually retained for up to 6 months after the enquiry has been resolved, unless we need to keep the information for longer because the enquiry progresses into an assessment, admission, complaint, safeguarding matter, contractual arrangement, legal requirement or ongoing correspondence.
Information we collect about you: Jesmund Care Limited may collect the following information from you when you visit the website:
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Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plugin types and versions, operating system and platform; and
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Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), pages you viewed, services you looked at, and information you searched for on our website, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call us from the website, where this information is available to us. Last updated April 2026
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We usually retain website usage and technical information for up to 6 months, unless we need to keep it for longer for security, legal, regulatory or website administration reasons.
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Our website is hosted and operated using Wix. Wix may process certain technical and usage information as part of providing website hosting, security, functionality, performance and related website services.
Information we receive from other sources: This may include information provided by relatives, representatives, professionals, commissioners, health or social care professionals, recruitment agencies, referees, or other people involved in an enquiry, application or service. This information may include your name, email address, postal address and phone number. General website enquiries are usually retained for up to 6 months after the enquiry has been resolved, unless we need to keep the information for longer because the enquiry progresses into an assessment, admission, complaint, safeguarding matter, contractual arrangement, legal requirement or ongoing correspondence.
Cookies: Our website is powered by Wix and may use cookies and similar technologies that are necessary for the website to work properly, including for security, functionality and performance. Jesmund Care does not use the website for advertising cookies, marketing tracking or newsletter sign-ups. If we introduce any optional non-essential cookies in the future, we will ask for consent where required and update our cookie information.
Care enquiries: If you contact us about care for yourself, a relative or another person, you may choose to provide information about care needs, health conditions, dementia, mental health, mobility, medication, safeguarding concerns, family circumstances or other support needs. This may include special category data, including health information. We use this information to respond to your enquiry, consider whether our services may be suitable, communicate with you, arrange visits or assessments where appropriate, and take steps at your request before any care arrangement is entered into.
Job applicants: If you apply for a role with us through the website or contact us about employment, we may collect information such as your name, contact details, employment history, qualifications, right to work information, references and any other information you choose to provide. We use this information to consider your application, communicate with you, carry out recruitment checks and comply with legal obligations.
A. Use made of the information
We may use the information we receive and/or collect about you through the website to:
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respond to enquiries from prospective residents, relatives, representatives, professionals and other website users;
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provide information about our care homes and services;
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arrange visits, assessments or follow-up contact where requested;
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consider whether our services may be suitable for the person requiring care;
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respond to job enquiries or recruitment applications;
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manage and improve our website, including understanding how people use it;
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keep our website and systems secure;
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comply with legal, regulatory and safeguarding obligations; and
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deal with complaints, concerns, legal claims or regulatory enquiries.
Where we rely on legitimate interests, this may include using information to respond to enquiries, manage and improve our website, keep our systems secure, understand how people use our website, prevent fraud, and manage our services. We will only rely on Last updated April 2026 legitimate interests where we have considered that our interests are not overridden by your rights and interests.
We will not sell your personal information or share it with third parties for their own marketing purposes.
Where we rely on consent, you have the right to withdraw your consent at any time. At present, Jesmund Care does not use the website for advertising cookies, marketing tracking or newsletter sign-ups. If we introduce optional non-essential cookies or consent-based services in the future, we will explain this clearly and provide a way for you to manage your consent.
If you object to how we use your information, we will consider your request in accordance with data protection law.
If you would like to ask us to delete personal information we hold about you, please contact us through our website or by emailing Priya.modha@jesmundcare.co.uk. We will consider your request in accordance with data protection law. In some cases, we may need to retain information where required for legal, regulatory, safeguarding, contractual, complaints or record-keeping reasons.
B. Lawful bases for using your information
We rely on different lawful bases depending on why we are using your personal information. These may include:
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consent, where we rely on your consent for a specific use of your information;
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contract, where we need to take steps at your request before entering into a contract or to perform a contract;
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legal obligation, where we need to comply with legal or regulatory duties;
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legitimate interests, where we have a reasonable business or care-related reason to use the information, provided this does not override your rights and interests; and
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vital interests, where information needs to be used to protect someone’s life or safety.
Where we process special category data, such as health or care needs information, we will only do so where a UK GDPR Article 9 condition applies. This may include where processing is necessary for the provision of health or social care, where necessary for legal claims, where necessary to protect vital interests, or where you have given explicit consent. Where required, we will also meet any additional conditions and safeguards under the Data Protection Act 2018.
C. Who we may share your information with
Where relevant and lawful, we may share personal information with:
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staff and managers within Jesmund Care who need the information to respond to your enquiry or provide services;
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care professionals involved in assessment, care planning or support;
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GPs, hospitals, community health teams, local authorities, ICBs, safeguarding teams, the CQC or other regulators where required or appropriate;
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Wix and other IT, website, hosting, email and system providers who support our website and business systems;
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professional advisers, insurers, auditors or legal advisers; and
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public authorities or law enforcement where we are legally required to do so.
Please note, we may need to disclose your personal information where we:
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Are involved in a reorganisation, transfer or sale of all or part of our business, in which case relevant personal information may be shared with professional advisers, prospective buyers or successor organisations where necessary and lawful.
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Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
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Need to disclose it to protect our rights, property, residents, prospective residents, staff, website users or others, including sharing information where necessary for fraud prevention, safeguarding, regulatory compliance, legal claims or the protection of individuals.
D. How safe is your information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the data protection legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We take steps to protect personal information, but no website or email transmission can be guaranteed to be completely secure. Please take care when sending sensitive information online.
Where we store your personal data
We aim to store personal information within the UK or EEA. Where any of our service providers process personal information outside the UK or EEA, we will ensure appropriate safeguards are in place as required by data protection law.
Your rights in respect of your data
You have several rights under data protection law. Depending on the circumstances, these may include the right to request access to your personal information, ask us to correct inaccurate information, ask us to delete information, restrict how we use information, object to certain uses of information, request data portability, and withdraw consent where we rely on consent.
We have summarised your rights below and more information is available from the Information Commissioner's Office website. Your rights apply for the period in which we process your data. There are certain caveats and exemptions to those rights which mean that in some circumstances you may not be entitled to exercise them. If we believe that is the case upon receipt of a request from you, we will let you know.
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Access to your data
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Rectification of your data
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Right to be forgotten
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Right to restrict processing
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Data portability
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Right to object
E. Cookies
Our website is powered by Wix and may use cookies and similar technologies that are necessary for the website to work properly. These may include cookies used for security, fraud prevention, website functionality, performance and visitor preferences.
Jesmund Care does not use the website for advertising cookies, marketing tracking or newsletter sign-ups. If we introduce optional non-essential cookies in the future, we will ask for consent where required and update our cookie information.
More information about cookies used by Wix is available from Wix.
F. Your right to complain about our processing
If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.
If you have any further queries or comments on our privacy notice, please contact us via the following webpage www.jesmundcare.co.uk or you can contact us by emailing Priya.modha@jesmundcare.co.uk.